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If you've received a damaged item, an incorrect product, or haven't received your order within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you're eligible for a free replacement within 7 business days of the delivery date. Please note that after this 7-day window, we cannot offer a replacement. All sales are final; therefore, in such cases, we process replacements instead of refunds.
Damaged Item:
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We'll create a replacement order using the same shipping speed as your original purchase.
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To expedite this process, please provide three photos from different angles of the received item.
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There's no need to return the damaged item.
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Incorrect Item:
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An incorrect item refers to receiving a product entirely different from what was ordered.
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Example 1 [Eligible for Replacement]: Ordered a dress but received shoes.
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Example 2 [Eligible for Replacement]: Ordered lipstick but received mascara.
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Example 3 [Not Eligible for Replacement]: Ordered a weighted plushie but feel it's not weighted.
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Example 4 [Not Eligible for Replacement]: Ordered a large jacket but believe a small size was received.
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We'll create a replacement order using the same shipping speed as your original purchase.
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To expedite this process, please provide three photos from different angles of the received item.
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There's no need to return the incorrect item.
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Items Not Received After 30 Days:
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If your order hasn't arrived within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you're eligible for a free replacement.
- We'll create a replacement order using the same shipping speed as your original purchase.
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If your tracking number indicates "delivered," please contact your local post office. For a list of common carriers, click here. To determine which tracking number to provide to your local post office, click here.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.