Finding a missing package that shows delivered

If your tracking information indicates that your package has been delivered, but you cannot locate it, please follow these steps:

1. Verify the Shipping Address:

   • Ensure that the shipping address on your order confirmation matches your current address.

2. Check for Delivery Notices:

   • Look for any notices of attempted delivery or postcards left by your local post office.

3. Inspect the Delivery Area:

   • Examine areas around your residence where the package might have been placed, such as:
     • Porch
     • Garage
     • Exterior doors
     • Under mats
     • Near back entrances
     • Mailbox or mail receiving area

4. Consult Neighbors:

   • If it's safe, ask your neighbors if they have received the package on your behalf.

5. Contact the Carrier:

   • Reach out to the carrier responsible for the delivery. For carrier contact information, please refer to our Carrier Contact Information page.

6. Allow Additional Time:

   • In rare instances, packages may be marked as delivered up to five business days before their actual arrival. Please wait this period to see if the package arrives.

7. Contact Us:

   • If, after following these steps, you still cannot locate your package, please contact us within 30 days of the expected delivery date. We'll do our utmost to assist you.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.