Delayed Order Beyond Estimated Delivery Timeframe

We understand the frustration of not receiving your order within the expected timeframe. While most packages arrive on time, delays can occur due to various reasons:

1. Incorrect or Incomplete Address:

   • Ensure that the shipping address provided in your order confirmation is accurate, including all necessary details such as apartment, building, floor, or unit number.
   • If the address is incorrect, please contact your local post office to correct it. For carrier contact information, click here.

2. Severe Weather Conditions:

   • Unfavorable weather conditions like storms, tsunamis, tornadoes, snowstorms, or heat waves can cause delivery delays.
   • Stay updated on local weather reports, as such conditions may affect delivery times.

3. International Customs Procedures:

   • Packages may be delayed due to customs clearance procedures in your country.
   • Please allow time for your customs department to process and clear your package.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.