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We understand the frustration of not receiving your order within the expected timeframe. While most packages arrive on time, delays can occur due to various reasons:
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Incorrect or Incomplete Address:
- Ensure that the shipping address provided in your order confirmation is accurate, including all necessary details such as apartment, building, floor, or unit number.
- If the address is incorrect, please contact your local post office to correct it. For carrier contact information, click here.
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Severe Weather Conditions:
- Unfavorable weather conditions like storms, tsunamis, tornadoes, snowstorms, or heat waves can cause delivery delays.
- Stay updated on local weather reports, as such conditions may affect delivery times.
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International Customs Procedures:
- Packages may be delayed due to customs clearance procedures in your country.
- Please allow time for your customs department to process and clear your package.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.